FAQs

01: Tour prices & group size & hotel categories:
- All tour cost and price are based on group sizes and hotel catogories. 
- All tours will guaranteed to depart with a confirmed booking of 2 people at least. 
- The tour cost per person will be fixed price if there is not any cyclist to join in the last minute!
- Travellers will get  discounts if more people signed up your trip
- All group bike tours will be advertised on website to welcome more joiners
- On Vietnam Backroads' website, tour prices are in US Dollar, and applied for one tourist.

02: Private bike tours & tour prices:
-  If you wish to have a private bicycle tour, such as for family or friend trip, please simply notify us the number in your group and the date you would like to travel with us
- Depending on our booking schedule and numbers of participanst, we will confirm you if we can accomodate your group. Prices applied for private tours are slightly more expensive than they are for group tours, if your group is small.

03: Group bike tours & tour prices:
- Once a trip has 2 confirmed bookings OR a booking of 2 people at least. Then this trip will be listed on Guaranteed Group Tours and each trip will depart as the planed.
- Another tourists could sign up/ join in guaranteed trips. The tour cost per person is the fixed cost if there is not any tourist joined in at the last minute! The tour costs based on group size and more discount will be applied if there are more tourists joined

04: Travelers are not in  fitness:
- Small group size: 02 to 04 people. Its the best, so you enjoy the trip as much as you can. Our tours are aim at to all levels of cyclist depending on tourist' s cycling ability
- Flexible cycling distance on the whole trip
- Choose the short distance with best route for people is not in fitness
- If you are not in fitness and you are not pro cyclists! Please, ride on A/C van to the peak 
- Have a transfer at noontime when weather is hot instead of cycling

05: Travelers are in top shape and in fitness:
- Long distance for pro-cyclists will be tailored-made as requirement
- A larger group size for pro- cyclists
- Average distance is 45 km per day, and total distance is about 70 - 80 - 90 km depending on daily itinerary

06: Travelers are not fitness and not in good shape:
- Small group size: 02 to 04 people. Its the best, so you enjoy the trip as much as you can.
- Our tours are aim at to all levels of cyclist depending on tourist' s cycling ability
- Flexible cycling distance on the whole trip
- Choose the short distance with best route for people is not in fitness
- If you are not in fitness and you are not pro cyclists! Please, ride on A/C van and relax on air-conditioned van
- Other people in the group will continue cycling as long as they wish!
- Have a transfer at noontime when weather is hot instead of cycling

07: Available Trips:
In case, you are a solo tourist and looking for a group tour to join! and there is not any group tour depart on the same your specific dates ! Please confirm us your favorite tour and departure, we will post the tour information on our website in order to wait and attract other as SEEKING MORE JOINER TO DEPART. We will inform you when there is another cyclist want to join. Once a tour has at least 2 confirmed bookings then the trip' status on website will change to GUARANTEED GROUP TOUR and will be reflected on the GUARANTEED to DEPART

08: Clients request their own departure date:
A group is defined as 2 travelers or more. Therefore, a group of 2 or more can choose their own departure date. Then your specific date will be posted on website as GUARANTEED GROUP TOUR

09: Family & Private Group Bike Tours
 

10: Cancellation policy of flight, train and boat:
In case, international or domestic flights, domestic train and boat tickets are booked as including services of the tour, they will be non-refundable

11: Accommodation:
- Vietnam Backroads Bicycle Tours company reserves the right to offer alternative accommodations with similar standards in the case the accommodation has been overbooked or already fully occupied in advance. 2 - 3 star hotel category - 3 - 4 star hotel category - Travelers can take the same trip but they can select to stay in different hotel categories.
- Rooms types: We provides you with double room for a couple, twin rooms for traveling mates and triple rooms for a family. If you wish to have a single room for your own! a single accommodation must be charged

12: Travel insurance:
Vietnam BackRoads does not provide travel insurance. We advise you to arrange your own travel insurance in advance of the trip.

13: Ages of travelers as cyclists:
Our cycling distance is totally flexible so that all travelers are welcomed, especially from 8 years old to older.

14: All styles of our tours have a full time support by private vehicles
All styles of our tours have a full time support vehicles and a professional team. We use a variety of vehicles from small vans to larger seat coaster buses. We do not use big bus to support our guided tour because of narrow country back road and paths. Our support vehicles and it's team has a very important roles. To support you on your ride as they are on hand with a phonecalled.
Keeping your luggage/ suitcases saved and delivered to the right accommodation to arrival of daily biking. Your big suitcases will go into luggage department. You should bring small packs and day bags onto the van/bus. All support vehicles have air-conditioner and always available/ standby and they have be used if you want a break OR love to ride on A/C van/bus when others in group continue bicycling.

Depends on how big group size is/ how many people in a group!

- Small group size: from 2 to 4 cyclists. We provide one A/C 16 seats Sprinter Mercedes/Ford Transit van will support the group. There plenty of space for more luggage. This support van gives you so much room and comfortable seats. One bike guide will be in charge of small group.
- Group size: from 5 to 6 cyclists. One A/C 16 seats Sprinter Mercedes/Ford Transit van will take up all cyclists and luggage and one small truck to carry all bikes. Our guided team have one bike guide and one mechanic to accommopany the group.
- Group size: 7 to 10 cyclists. There will be 2 support vehicles. They are one minibus (24 seaters bus) to take up all cyclists, luggage and one truck to carry all bikes. A team to support the group are 2 bike guides
- Group size: 11 – 16 cyclists. There will be 2 bike guides and one mechanic to accompany the group including vehicle support; one 29 seater minibus, one truck to carry al bikes and one A/C van to support the group on entire trip.

 

15: How to deposit your trip!
After you completed the booking form and send it back to us by mail. Then a 30% of total tour cost is required. Here are methods of trip’ deposit. You can select an option which more convenient than other

1. Wire money transfer:
We will inform you the bank account of Vietnam Backroads;
- Beneficiary bank: ….........
- Account numbers: ….......
- Swift code: …......
- Routing numbers: ….......
- Bank address: .................
2. Deposit by credit card:
- Inform us your phone desk/ cellphone numbers
- Let us know when is the best time you can receive a phone call from us
- We use special phone to ring you to get credit card info
- Our account will charge your card from our office
- We will delete your credit info immediately then.

16: Outstanding Balance
Depending on location, country where you start ! The final payment will be made before the trip departs.
- By credit card
- Wire money transfer
- In cash; Vietnam Dong, US dollars, AU dollars, Pound sterling and Euro

Starting location in Saigon and Ha Noi, Vietnam
The outstanding balance you can pay at our office in Ho Chi Minh city before the trip starts or on departure date.

Starting location in another locations in Cambodia and Laos

The outstanding balance must be paid 7 days before the trip departs.

17: Booking Amemdments

18: Deposit Refund Policy

19: Cancellation Policy